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Route Shipping Protection

Lost Items Policies

Packages presumed to be lost. -Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for int

Stolen Item Policies

Delivered but Missing Package. -Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around t

Damaged Items Policies

Damaged Item Arrived. -Order Issues for damaged orders must be filed within 15 days of the delivery date. Damaged items. -A damaged item is considered to be a broken product that is unusable. -Route requires further evidence of the customer’s damaged

General Policies

Input wrong address. -If the customer entered the wrong address at the time of order, Route does not cover this.-The customer needs to reach out to the retailer to remedy the incorrect address. Quality control. -If the customer is unsatisfied with th

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