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KirbyAllison.com

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you didn&apos;t find the answer to your question on this page, you can contact us at (800) 495-3201 or email (<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://help.kirbyallison.com/en-US/contact" rel="noopener noreferrer" target="_blank">click here</a><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">). We are always happy to speak to customers directly and will be happy to help you.

If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email (click here). We are always happy to speak to customers directly and will be happy to help you.

How do I reach Customer Service?

Customer Service

Can standard Wellington shoe trees be used for boots?

What polish/conditioner should I use for hand-painted shoes?

Can your polishes and waxes be used on faux leather?

Regarding shaving, is it best to have all of your products (shaving soap, aftershave, and perfume) the same scent, or is is acceptable for each of them to have different scents?

Anatomic/Standard Insole size chart recommendation

Leather Softener Recommendation

Which brush should I use for my shoes?

Allen Edmonds Polish Recommendations

Carmina Shoe Polish Recommendations

Other Brand Polish Recommendations

How Should I care for my Alden shell cordovan shoes in color No. 8?

What Color Shoe Polish Should I use?

Shoe Edges

Chamois

Why is there a white residue on my shoes after applying conditioner?

When should I use mink oil or Dubbin vs Renovateur?

What are the essential shoe care products to I need to start caring for my shoes?

How to Maintain and Renew a Mirror Shine on Your Shoes

What's the difference between Saphir Medaille d'Or (MDO) vs Beauté de Cuir (BDC)?

What products should I use to take care of white shoes/sneakers?

Shoe Care 101

Are you bringing back recrafting services?

Repair Services

Presidential

High Shine

Shoeshine Services

Shoe Shine & Repair Services

Which products do you recommend for sharkskin?

Is Pommadier Cream Polish safe to use on exotic leather shoes?

Exotics

When should I use a pig bristle brush vs crepe or boar bristle brush?

What should I use to condition my suede & nubuck shoes?

Suede Care

How often should I use Renovateur, cream, wax, etc.?

When is it appropriate to use Saphir Saddle Soap?

Shoe Cleaning

What Saphir products do you recommend using on deerskin or delicate leather?

Delicate Leather

What shoelace lengths are appropriate for 2/3/4-hole, 5-hole and 6-hole dress shoes respectively?

Shoelaces

Leather Dye / Stripping Leather

Repair Care

How to Clean and Condition Your Leather Jacket

What hanger should I use for my leather jacket?

Leather Jackets

Who We Are & What We Stand For

About Us

Shoe & Leather Care

Dressing Smart in Hot Climates: Materials and Style Tips

What is the best brush to use for suits, overcoats, mackinaw jackets, etc?

How many shirts can the garment storage box hold?

How do I properly launder and care for my dress socks?

Garment Care

Full Return Policy

Exchange/Return

How long do I have to return an item?

When should I expect my refund or exchange?

Can international orders be returned?

Can hangers be returned?

What should I do if an item is damaged, missing, or incorrect?

Can sale items be returned?

Can special project or custom items be returned?

Can gift cards be returned?

Hanger Warranty

How can I get a return slip?

Returns

Do you have a brick & mortar retail or physical storefront?

How do I place an order?

Can I place an order over the phone?

Do you offer any discounts or promotional codes?

Why should I create an account?

I forgot to add a product in my order. How do I add this item?

Where are you shipping from?

I noticed an item I ordered is now on sale, can I get a price adjustment?

Entered wrong shipping address

How long are gift card/store credits valid?

How can I change my email address on my account?

Do you have a physical catalog I can check out?

Can I substitute an item in my recent order for a different item?

When will the item I'm interested in be back in stock?

YouTube Videos

How much does shipping & handling cost?

When will my order ship?

How can I track my order?

International Shipping

Does Kirbyallison.com ship to freight forwarding companies?

What if my address is wrong or I am unable to receive my package at time of delivery?

Does Kirbyallison.com ship on holidays?

Does Kirbyallison.com ship to Armed Services Addresses?

Does International Shipping Included Customs, Dutes and Taxes?

How long does it take to ship shoes to us for a shoe shine?

Shipping & Delivery

Do you have any pocket watch recommendations?

Badger Brushes

What necktie fabrics would be a good alternative to silk in terms of formality & drape?

How to Clean a Tie

Ties

Do I need to be at home when my ordered lighter arrives? Do you ship lighters and butane internationally?

How do I reach Customer Service?Updated 6 months ago