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KirbyAllison.com

KirbyAllison.com Help Center

Our recommendations for Allen Edmonds Polish shoes are:
- Black Finish: #01 Black
- Brown Finish: #05 Dark Brown
- Oxblood Finish: #08 Bordeaux, #09 Mahogany or #12 Hermes Red 
- Walnut Finish: #03 Light Brown, #10 Cognac or #37 Medium Brown 
- Dark Chili/Coffee Finish: #34 Tobacco or #37 Medium Brown
- Navy Finish: #06 Marine Blue
- Burnished Copper: #37 Medium Brown 

For more, watch Kirby personally go through these recommendations in this video:
https://www.youtube.com/watch?v=PSs80rIU21w

What shoe polish should I use for Allen Edmonds? 

When bordering on two sizes for suit/jacket hangers, we recommend sizing down to prevent the hanger from bulging through the sleeves and damaging the drape.

For our shirt hangers, the best thing is to go off one of your existing hangers that works for your shirts, rather than measuring your own shoulder size. We typically recommend going off your most common polo shirt size.

How do I pick the right size for a hanger?

We're definitely recommending you start with our top 3 products: Cream Shoe Polish to restore the condition and the color, Renovator to condition, Wax Shoe Polish to make it shine.

We have prepared for you a comprehensive guide showing how you can take of your shoes. 
You can take a look at our starting guide 👉 here.

What's the best way to take care of my shoes? 

Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level. Our shopping cart is able to accurately estimate shipping charges. 

We are unable to combine shipping on multiple orders or add items to existing orders.

Orders placed Monday - Friday with in-stock items will be shipped out within 1-2 business days, excluding national holidays and site-wide sales (Father's Day, Black Friday & Cyber Monday). Domestic orders shipped via Ground level service, within the Continental US, can take up to 5 business days to deliver. 

We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. 

To review our full Shipping Policy, please click 👉 HERE.

You can track your order via this link. Please just put the email you used to make that order.

What is your shipping policy? Where is my order?

Prepaid FedEx labels are available at a discounted $15 shipping rate or customers may use their own preferred carrier. Please contact Customer Service for FedEx labels. Prepaid FedEx labels are only available to customers in the continental U.S.

All returned merchandise must be unused, in resellable condition, and with all Hanger Project and the original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted.

Please note that, except for sale items, you have 30 days to return for refunds and 60 days for exchanges (from the date of purchase).

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