<div style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(112, 113, 115); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-appearance="default" data-content-type="text" data-element="main" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><h2 style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;" id="to-start-the-return-process-go-to-ourreturns-portalus-orders-onlyfor-more-information-you-can-see-stepshere">To start the return process, go to our&#xA0;<a href="https://www.kirbyallison.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">Returns Portal</a>&#xA0;(US ORDERS ONLY),&#xA0;for more information you can see steps&#xA0;<a href="https://help.kirbyallison.com/en-US/exchangereturn-258584">here</a>.</h2>At Kirby Allison, we strive to ensure you&#x2019;re satisfied with all your purchases. However, we understand that sometimes you may need to return a purchase.Except for sale items, you have 30 calendar days to return an item for a refund to the original payment method and 60 calendar days for exchanges or store credit (from the date of purchase).&#xA0;Please be sure to package the merchandise so it will not be damaged in transit.&#xA0;Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender&#x2019;s expense or disposed of without refund or exchange. <h2 id="please-note-the-following-requirements-to-our-return-policy">Please note the following requirements to our return policy:</h2><ul><li style="color: rgb(0, 0, 0); font-size: 14px;">We require a 15% restocking fee on all hanger returns over $500.</li><li style="color: rgb(0, 0, 0); font-size: 14px;">Shipping/REDO charges on orders that have already shipped are non-refundable as they are considered service rendered once utilized.&#xA0;</li><li style="color: rgb(0, 0, 0); font-size: 14px; font-weight: bold;">Personal items such as&#xA0;undergarments, socks, undershirts and braces (once worn or unpackaged) are final sale.&#xA0;No exceptions.&#xA0;</li><li style="color: rgb(0, 0, 0); font-size: 14px;">Returned items must have tags still on and be returned in original packaging.</li><li style="color: rgb(0, 0, 0); font-size: 14px;">Returned items must have no visible signs of wear or use.</li><li style="color: rgb(0, 0, 0); font-size: 14px;">Items that we personalize or finish to your specifications are not eligible for return or exchange.</li><li style="color: rgb(0, 0, 0); font-size: 14px;">All Gift Cards are&#xA0;FINAL SALE and cannot be refunded.</li></ul></div> <div data-appearance="default" data-content-type="html" data-decoded="true" data-element="main" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><h2 id="international-returns">International Returns</h2>International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund customs and duties on international orders under any circumstance except for company error. <h2 id="hanger-exchanges">Hanger Exchanges</h2>We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Please use the&#xA0;<a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190">Return Form</a> (US ONLY)&#xA0;to specify which hanger size you need to exchange for and contact Customer Service for a return label.Perfect Fit Guarantee applies to customers within the continental U.S.and only covers the fit not damage due to usage.We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However, we do reserve the right to not send out replacements. <h2 id="damaged-missing-or-incorrect-merchandise">Damaged, Missing or Incorrect Merchandise</h2>We take every precaution to package orders as carefully as possible to minimize the possibility of packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact Customer Service within <em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline;">3 days&#xA0;of receiving your package, so that we can arrange to replace your items.&#xA0;Please note that we may request photos of the products received or to have damaged items sent back.International customers will receive a refund for damaged or missing items.We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund. <h2 id="sale-item-return-and-exchanges">Sale Item Return and Exchanges</h2>All sales are final on reduced and promotional-priced merchandise in listing. No returns or exchanges will be honored.Black Friday and Cyber Monday promotional and doorbuster items are final sale.Exceptions apply on certain items marked as such. Exchange exceptions (marked as such on the product page) MUST be for the SAME item in a different size and/or color. Please inquire with customer service to ensure there is stock on exchangeable items. Refunds/store credit will NOT be granted on exchange exception sale items if an exchange is not able to be made. <h2 id="special-projects">Special Projects</h2>Special Project items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by the customer. Orders must be canceled before production to qualify for a deposit refund. Please contact customer service for more details.<h1 id> </h1><h1 id="isPasted">*Please allow 10 business days for your return to be processed from the date we receive it.&#xA0;</h1><div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div></div></div>

Full Return Policy

Click here for more information on how to process an exchange or return

<div data-block="true" data-editor="4q134" data-offset-key="42l3v-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="42l3v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Sorry to hear things didn&apos;t work out! We&apos;re happy to accept a return on your item(s) if they have not yet been used. See&#xA0;<a href="https://help.kirbyallison.com/en-US/full-return-policy-276678" rel="noopener noreferrer" target="_blank">Full Return Policy</a>&#xA0;for allowed timeframe and more details.&#xA0;</div></div><div data-block="true" data-editor="4q134" data-offset-key="41roc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 data-offset-key="41roc-0-0" id> </h2></div><div data-block="true" data-editor="4q134" data-offset-key="fkj2d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 id="isPasted">Re:do Returns:&#xA0;</h2><ul><li style="color: rgb(0, 0, 0);">Customers now have the option to pay $0.98-$15 at the time of purchase to later qualify for free unlimited returns (shipping back and forth) and can make a claim for damaged/failed delivery on that order within the allowed timeframe.&#xA0;</li><li style="color: rgb(0, 0, 0);">Didn&#x2019;t checkout with Re:Do? You can either use your preferred carrier* or you can still use our return portal below and purchase a discounted FedEx return label saving you time and money!</li></ul><h2 id="returnexchange-steps-">Return/Exchange Steps: &#xA0;</h2><ol><li style="color: rgb(0, 0, 0); font-size: 15px;">Start your return/exchange or claim&#xA0;<a href="https://www.kirbyallison.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">HERE</a> and enter your order confirmation number and email/zip code</li><li style="color: rgb(0, 0, 0); font-size: 15px;">Select which items you would like to return and your preferred refund method&#xA0;</li><li style="color: rgb(0, 0, 0); font-size: 15px;">If you checked out with Re:do, your return is covered! Otherwise, you can purchase your label within our Returns Portal for a one-time fee (will vary based on weight and dims of package)</li><li style="color: rgb(0, 0, 0); font-size: 15px;">Print your label and attach it to the top of the package, then drop it off at any FedEx location</li></ol>*If you selected our self-service option, please include your completed&#xA0;<a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190">return form</a>&#xA0;in your package and return it to the address below: KAHP RETURNS DEPT 2322 Irving Blvd Dallas, TX 75207 <div data-offset-key="fkj2d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">All Items sent back must include a&#xA0;<a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190">return form</a>. Once we receive the items we will issue a refund or store credit (whichever option you select in the Returns Portal and on your&#xA0;<a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190" rel="noopener noreferrer" target="_blank">return form</a>).&#xA0;</div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="4q134" data-offset-key="9q64-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0;"><div data-offset-key="9q64-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please be sure to include any original packing and protect your product in order to avoid transit damage. Items that are damaged will not be eligible for a refund.</div></li><li data-block="true" data-editor="4q134" data-offset-key="5u6pl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="5u6pl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">All items must have their original manufacturer tags, labels, packaging, etc. intact. All clothing must be unworn with all original tags attached. Shoes cannot have scuffed bottoms.</div></li><li data-block="true" data-editor="4q134" data-offset-key="fl2hb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="fl2hb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please fill out and include the attached return form if you have not already done so.</div></li><li data-block="true" data-editor="4q134" data-offset-key="cgmn6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="cgmn6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please let us know when you have shipped your return to us and provide any tracking information.&#xA0;</div></li></ul><div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div></div><div data-block="true" data-editor="4q134" data-offset-key="eced5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Exchange/Return

Click here to read more about Re:do package protection.

If you purchase Redo (starting as low as $0.98) with your order your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE. This means you will not have to pay for shipping labels back and forth. Redo covers all items in the cart, you do not need to purchase Redo for each item. To be eligible for a replacement using package protection due to &quot;in transit&quot; or delayed - the order must be stuck &quot;in transit&quot; status for minimum 30 days from the day of shipment. We consider this a lost package.Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.&#xA0;*Restocking fees may still apply.All returns are subject to the guidelines outlined in our Return Policy. Please Note:&#xA0;If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label.<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

What Is Redo?

Click here for more information on our Hanger Warranty (The Perfect Fit Guarantee)

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We commission our hangers to the highest standards and take pride in making the best hangers for your clothing. If you feel for any reason that your hangers are not the correct size proceed to our <a href="https://www.kirbyallison.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">Exchange Portal</a> and follow the prompts. Be sure to also fill out and include our&#xA0;<a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190">Return Form</a>&#xA0;with your items, specifying which hanger size you need to exchange for. Refunds can only be issued within the 30 calendar days after the day of purchase. Read more in our&#xA0;<a href="https://help.kirbyallison.com/en-US/full-return-policy-276678">Full Return Policy</a>.<h2 style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="perfect-fit-guarantee-applies-to-customers-within-the-continental-us-only">Perfect Fit Guarantee applies to customers within the continental U.S. only.</h2><p style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However, we do reserve the right to deny an exchange for any reason.<p style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We provide a 1 year exchange warranty on all regular priced hangers.&#xA0;If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this period. If the desired hanger is not in-stock, a store credit will be issued. We reserve the right to deny any request and to not send out replacements.<p style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgba(112, 113, 115, 0.75); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Note - Wholesale orders are final sale.<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

Hanger Warranty

<h1 id="every-return-needs-a-return-form">Every Return needs a Return form.</h1><h2 id="download-here"><a href="https://cdn.shopify.com/s/files/1/0613/0863/3284/files/return-form.pdf?v=1662350190" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(188, 153, 76); transition: color 0.1s ease 0s, border-color 0.1s ease 0s, opacity 0.1s ease 0s, text-decoration-color 0.1s ease 0s; text-decoration: underline 1px rgba(188, 153, 76, 0.4); -webkit-tap-highlight-color: transparent; text-underline-offset: 2px; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank" title="Return form">DOWNLOAD HERE</a></h2><div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

Return Form

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Click here for more information on our return process and policy

Returns

Who We Are & What We Stand For

Changing my order (adding or removing items, address changes or cancellations)

Why is there an item missing from my order?

Hanger Sizing

My hanger is out of stock!

When will the item I'm interested in be back in stock?

Can I place an order over the phone?

Do you have a brick & mortar retail or physical storefront?

Do you offer any discounts or promotional codes?

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I noticed an item I ordered is now on sale, can I get a price adjustment?

Presidential Shoe Shine Service

High Shine Shoe Service

Presidential Suede Shoe Service

Shoe Shine & Repair Services

How much does shipping & handling cost?

When will my order ship?

How can I track my order?

International Shipping

Does Kirbyallison.com ship on holidays?

Does Kirbyallison.com ship to freight forwarding companies?

Does Kirbyallison.com ship to Armed Services Addresses?

How long does it take to ship shoes to us for a shoe shine?

Shipping & Delivery

Are you bringing back recrafting services?

What is the best way to get started caring for my shoes?

Which brush should I use for my shoes?

How regularly should I use shoe care products (Renovateur, cream, wax, etc.)?

How to Maintain and Renew a Mirror Shine on Your Shoes

Which Chamois will work best for my shoes?

What should I use to restore the edges of my shoes?

Why is there a white residue on my shoes after applying conditioner?

What polish/conditioner should I use for hand-painted shoes?

How to soften leather shoes (within reason)

What products should I use to take care of sneakers? (White, leather or otherwise)

What Color Shoe Polish Should I use?

Common Shoe Care Questions

What do I need to start caring for my suede shoes?

When should I use a pig bristle brush vs crepe or boar bristle brush? (On Suede)

Suede Care

Choosing the Right Shoelaces for Your Dress Shoes

Why Shoe Trees Are Essential for Maintaining Your Shoes

Which Insole is right for me?

Shoe Accessories

When is it appropriate to use Saphir Saddle Soap?

Dyeing & Stripping Leather

Which Chamois will work best for me?

How to soften leather (shoes or bags)

Can your polishes and waxes be used on faux leather?

Caring for Leather bags and briefcases

Caring for Exotic Leather (alligator, ostrich, deer or lizard)

Caring for Sharkskin leather

How to Clean and Condition Your Leather Jacket

Leather Care

What is the best brush to use for suits, overcoats, mackinaw jackets, etc?

How many shirts can the garment storage box hold?

Garment Care

Do I need to be at home when my ordered lighter arrives? Do you ship lighters and butane internationally?