To start the return process, go to our Returns Portal. Return Policy. At Kirby Allison, we strive to ensure you’re satisfied with all your purchases. However, we understand that sometimes you may need to return a purchase. Except for sale items, you
Click here for more information on how to process an exchange or return!
Except for sale items, you have 30 days to return for a full refund (excluding shipping) and 60 days for exchanges (from the date of purchase). Shipping charges on orders that have already shipped are non-refundable. Unidentified returns, returns wit
Please allow 10 business days for your return or exchange to be processed from the date we receive it. You can still shop while you wait for your refund to be issued. Refunds and store credit will be issued net of return costs when applicable. Unappr
International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund custom and duties on international orders under any circumstance except for compa
We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Proceed to our Exchange Porta
We take every precaution to package orders as carefully as possible to minimize the possibility packing error and/or damage during transit. If for any reason you receive our items damaged or there were items missing/incorrect from your order, please
All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored. Black Friday and Cyber Monday promotional and doorbuster items are final sale. Exceptions apply to certain items marked as such. Exchange exce
Special Project, custom, or personalized items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by customer. Orders must be cancelled before production to qualify for deposit refu
Unfortunately, all gift cards are FINAL SALE and cannot be refunded.
We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per
Sometimes the return slip gets lost...DOWNLOAD ANOTHER HERE.