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Full Return Policy

To start the return process, go to our Returns Portal. Return Policy. At Kirby Allison, we strive to ensure you’re satisfied with all your purchases. However, we understand that sometimes you may need to return a purchase. Except for sale items, you


Click here for more information on how to process an exchange or return!

How long do I have to return an item?

Except for sale items, you have 30 days to return for a full refund (excluding shipping) and 60 days for exchanges (from the date of purchase). Shipping charges on orders that have already shipped are non-refundable. Unidentified returns, returns wit

When should I expect my refund or exchange?

Please allow 10 business days for your return or exchange to be processed from the date we receive it. You can still shop while you wait for your refund to be issued. Refunds and store credit will be issued net of return costs when applicable. Unappr

Can international orders be returned?

International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund custom and duties on international orders under any circumstance except for compa

Can hangers be returned?

We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Proceed to our Exchange Porta

What should I do if an item is damaged, missing, or incorrect?

We take every precaution to package orders as carefully as possible to minimize the possibility packing error and/or damage during transit. If for any reason you receive our items damaged or there were items missing/incorrect from your order, please

Can sale items be returned?

All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored. Black Friday and Cyber Monday promotional and doorbuster items are final sale. Exceptions apply to certain items marked as such. Exchange exce

Can special project or custom items be returned?

Special Project, custom, or personalized items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by customer. Orders must be cancelled before production to qualify for deposit refu

Can gift cards be returned?

Unfortunately, all gift cards are FINAL SALE and cannot be refunded.

Hanger Warranty

We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per

How can I get a return slip?

Sometimes the return slip gets lost...DOWNLOAD ANOTHER HERE.