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FAQ

Do you have a brick & mortar retail or physical storefront?

Please let us know when you plan on stopping by (preferably a few hours notice) so we know when to expect you and can make sure someone is available to receive you.

How do I place an order?

You can place an order online through our website. Once your order is placed, you will receive an email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to conta

Can I place an order over the phone?

We have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, ple

How do I reach Customer Service?

If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email (click here). We are always happy to speak to customers directly and will be happy to help you.

Do you offer any discounts or promotional codes?

As the website popup promotion states, upon new customers signing up for the Newsletter, the 10% Welcome Series discount is eligible for your first purchase (must be $150 or more in your shopping cart subtotal). If this is true in your case and your

Why should I create an account?

Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.

I forgot to add a product in my order. How do I add this item?

Thank you for your interest in additional products from KirbyAllison.com! Unfortunately, once an order is placed, we are unable to add additional items.At this point, you may choose to either place an additional order for the forgotten items or we ca

Where are you shipping from?

Dallas, Texas

I noticed an item I ordered is now on sale, can I get a price adjustment?

We can offer a price adjustment within 3 days of your original purchase in the form of a store credit. Please contact our Customer Service team for assistance. Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cybe

Entered wrong shipping address

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address. If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a n

How long are gift card/store credits valid?

Gift cards and store credits expire 1 year from date of issue. These items cannot be refunded or redeemed for cash value.

Hanger Warranty

We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per

How can I change my email address on my account?

To update your account email address, please contact us at (800) 495-3201 or email (click here), and we will take care of it for you.

Do you have a physical catalog I can check out?

Unfortunately, we do not offer any kind of physical catalog at this time. Everything we offer will be listed exclusively on our website.

Can I substitute an item in my recent order for a different item?

If you'd like to swap out an item in your order for the same item in a different color or size (or the same style of item - i.e. substitute a tie for a different tie, etc.) and the order has not yet begun the fulfillment process, email us your reques

When will the item I'm interested in be back in stock?

Thank you for your interest and your inquiry! If you're looking to find out the availability of an out-of-stock item, unfortunately, we don't have a quick answer for you. For many of our items, the restocking process is currently manual and takes tim