Do you have a brick & mortar retail or physical storefront?
Please let us know when you plan on stopping by (preferably a few hours notice) so we know when to expect you and can make sure someone is available to receive you.
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FAQ
How do I place an order?
You can place an order online through our website. Once your order is placed, you will receive an email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to conta
Can I place an order over the phone?
We have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, ple
How do I reach Customer Service?
If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email (click here). We are always happy to speak to customers directly and will be happy to help you.
Do you offer any Promotional Codes?
Promotional codes are periodically sent out to customers who have signed up to receive emails. Promotional codes are not available via Customer Service. Please sign up for our newsletter. Unfortunately only one promotional code can be used at a time.
Why should I create an account?
Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.
I forgot to add a product in my order. How do I add this item?
Unfortunately once an order has been processed we cannot add additional items to the order.
Where are you shipping from?
Dallas, Texas
I noticed an item I ordered is now on sale, can I get a price adjustment?
We can offer a price adjustment within 3 days of your original purchase in the form of a store credit. Please contact our Customer Service team for assistance. Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cybe
Entered wrong shipping address
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address. If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a n
How long are gift card/store credits valid?
Gift cards and store credits expire 1 year from date of issue. These items cannot be refunded or redeemed for cash value.
Hanger Warranty
We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per