Click to read more about Kirby Allison.com

<div data-block="true" data-editor="buskp" data-offset-key="6dmtf-0-0" id="isPasted"><div data-offset-key="6dmtf-0-0" style="text-align: center;">Here at KirbyAllison.com, we are passionate about quality, craftsmanship, and tradition. These three values are the pillars of our what we strive to uphold and represent. We believe investing in these areas will impact one&apos;s life in an immensely powerful and positive way.&#xA0;</div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dib"> </div><div data-block="true" data-editor="buskp" data-offset-key="cgtkp-0-0"><div data-offset-key="cgtkp-0-0" style="text-align: center;"> </div></div><div data-block="true" data-editor="buskp" data-offset-key="4f5dp-0-0"><h1 id="isPasted" style="text-align: center;">A Return to Quality</h1>We are currently undergoing a &quot;rebound to quality,&quot; where well-dressed men and women are rebelling against the mass consumerism of the throwaway culture, and instead seeking out few items of a higher quality. By investing in quality, we surround ourselves with fewer items of a higher quality that develop meaning and relationships with us the more we wear them. About the relationship with the artisan also... Kirby Allison believes that investing in quality will not only benefit your pocketbook in the long run, it will also positively affect a person&#x2019;s daily experience.<div data-block="true" data-editor="buskp" data-offset-key="6dmtf-0-0" id="isPasted"> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> </div></div><div data-block="true" data-editor="buskp" data-offset-key="2rl00-0-0"><h1 id="isPasted" style="text-align: center;">The Hanger Project Story</h1> The inspiration for creating a line of&#xA0;<a href="https://kirbyallison.myshopify.com/collections/hangers">luxury hangers</a> stemmed from Kirby Allison&#x2019;s original career path as an investment banker. While working at his first job out of college, he commonly heard the complaint that there wasn&#x2019;t a product on the market to fill the need for luxury suit hangers. Kirby and a group of other interested parties collaborated on StyleForum to design and place the first order of luxury hangers, aptly dubbed &#x201C;The Hanger Project&#x201D;. The first order was so well received that there was a second and third order placed to meet the demand. After seeing how popular the hangers were, Kirby realized the opportunity in creating a product to fill the hole in the market. Thus in 2007, Kirby Allison&#x2019;s Hanger Project was born. Years later, the company has expanded beyond its original product and created a women&#x2019;s line of hangers, along with hundreds of other luxury accessories.<div data-block="true" data-editor="buskp" data-offset-key="4f5dp-0-0" id="isPasted"><div data-block="true" data-editor="buskp" data-offset-key="6dmtf-0-0"> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> </div></div><h1 style="text-align: center;" id="discovering-quality-craftsmanship-and-tradition">Discovering Quality, Craftsmanship, and Tradition</h1>Kirby Allison is dedicated to helping the well-dressed acquire and care for their wardrobes while discovering the world of quality, craftsmanship, and tradition. Our fundamental philosophy is that less is more and that the thoughtful investment in quality articles of clothing can yield a lifetime of enjoyment. Dressing well, taking care of one&apos;s clothing, and shining one&apos;s shoes are not about looking fancy or dandyism. It is about taking ourselves seriously and putting our best feet forward as we go out into the world to do meaningful work. Kirby Allison shares his passion for quality, craftsmanship, and tradition on our YouTube Channel, where we publish daily shoeshine tutorials and documentaries on some of the world&apos;s leading and most passionate artisans! It All Started with a Better Luxury Suit HangerThrough collaboration with renowned tailors, dandies, and men of style, Kirby Allison created the world&apos;s first collection of&#xA0;<a href="https://kirbyallison.myshopify.com/collections/hangers-mens-hangers" rel="noopener noreferrer" target="_blank">luxury wooden hangers</a>. No longer did the well-dressed live frustrated at closets plagued by cheap wooden or plastic hangers. No longer did garments limp through life from one cheap hanger to another. Stop ruining great clothes with cheap hangers. Kirby Allison has created the new standard in Luxury Wooden Hangers. Attentively designed to eliminate dimpling and collapsed shoulders, these luxury wooden hangers transform closets into sanctuaries and double the life of wardrobes. The Best Shoe Polish in the WorldIn addition to the largest collection of luxury garment care accessories in the world, Kirby Allison also features the largest assortment of Saphir Shoe Polish available on the internet! Our Wellington Shoe Care Accessories and Saphir Shoe Polish, combined with our extensive library of shoe shine videos, can help even the inexperienced take exceptional care of their shoes. Based in Dallas, TexasAlthough Kirby Allison travels the world to source product and film videos, we are based here in Dallas, Texas. Our warehouse is open to the public. Feel free to stop by anytime to pick up an order, chat with Kirby Allison, or ask any shoe care questions. Expert Shoe Care AdviceOur trained team of shoe care experts are here to answer all of your shoe care related questions. Available through email, over the phone, or even in person for those located in Dallas, we love to help the well-dressed take care of their wardrobes! Extensive YouTube TutorialsOur YouTube Channel, <a href="http://www.youtube.com/kirbyallison" rel="noopener noreferrer" target="_blank">http://www.youtube.com/kirbyallison</a>, features the world&apos;s largest collection of shoe care tutorials, garment care tutorials, and other documentary videos exploring the world of quality, craftsmanship, and tradition.<img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101414-c152a88b-12db-4ee5-8905-bee6e7f272e2-33d0c039-cb0b-4df6-af01-dabc9ee0d2d0.png" id="isPasted" class="fr-fic fr-dii" style="width: 177px;">All the Quality That Matters. None that Doesn&apos;t!Our collection of Kirby Allison Sovereign Grade clothing accessories seeks out and presents understated craftsmanship of the highest quality, reflecting the quiet excellence sought out by sovereigns in time&apos;s past.<div data-block="true" data-editor="buskp" data-offset-key="4f5dp-0-0" id="isPasted"><div data-block="true" data-editor="buskp" data-offset-key="6dmtf-0-0"> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> </div></div></div><div data-block="true" data-editor="buskp" data-offset-key="5icqv-0-0">Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div>

Who We Are & What We Stand For

Click to read more about changing your order after it is placed

<div data-block="true" data-editor="7dr0g" data-offset-key="9ih3a-0-0" id="isPasted"><h1 data-offset-key="9ih3a-0-0" style="text-align: left;" id="can-i-add-or-remove-an-item-from-my-order">Can I add or remove an item from my order?</h1>Yes, but only under specific circumstances:<ul><li style="font-size: 14px; text-align: left;">You must reach out as soon as you place your order. After hours requests cannot be addressed until the next business day.</li><li style="font-size: 14px; text-align: left;">Your order cannot be fulfilled or shipped as our warehouse is unable to make those changes after the fact.</li><li style="font-size: 14px; text-align: left;">If you add an item, then you must pay the invoice immediately or it will be shipped out in a separate order.</li><li style="font-size: 14px; text-align: left;">If you subtract an item you will only receive a refund if the order is not fulfilled. Otherwise you must go through our normal Return/Exchange process as with any delivered order.</li><li style="font-size: 14px; text-align: left;">If you want to cancel your order&#xA0;it must be done before fulfillment.</li><li style="font-size: 14px;"><div id="isPasted"><div style="text-align: left;">If you&apos;d like to swap out an item in your order for the same item in a different color or size (or the same style of item) it must be done before fulfillment.</div><div style="text-align: left;">&#xA0;</div></div></li></ul></div><div data-block="true" data-editor="7dr0g" data-offset-key="bvv30-0-0"><div data-offset-key="bvv30-0-0" style="text-align: left;">Please note that neither cancellation nor combination is guaranteed as our warehouse team may already be working on or have finished fulfilling your order.</div> <div id="isPasted" style="text-align: center;"><h1 style="text-align: left;" id="can-i-change-my-address-or-name-on-my-order">Can I change my address or name on my order?</h1>Yes! You must reach out as soon as you place your order.If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you. There is no guarantee we will be able to reroute your package but we will try!If we are unable to process a reroute or cancel the order, sometimes orders delivered to an incorrect address are returned to our warehouse. The return to sender shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email. If you have <a href="http://given the option to pay to have the order re-shipped to the correct address or, if you decide you don&apos;t want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees." rel="noopener noreferrer" target="_blank">Re:do</a> coverage then we will send out your order again once we receive the return to sender/failed to deliver notice. If you do not have Re:do then you will be given the option to pay to have the order re-shipped to the correct address or if you decide you don&apos;t want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.<div id="isPasted"><div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div></div></div><div data-block="true" data-editor="7dr0g" data-offset-key="8qerd-0-0"> </div></div>

Changing my order (adding or removing items, address changes or cancellations)

Click here to read more about backordered items

If you find that your order is missing an item yet the picking ticket (itemized receipt) shows the item with a quantity of 0 - then your item is most likely on backorder.This means your item is normally in stock but is currently hasn&apos;t arrived from the manufacturer into our warehouse!Your options are:<ul><li style="font-size: 14px; text-align: left;">You can wait for them to come back in stock</li><li style="font-size: 14px; text-align: left;">You can refund them and order them later when they are back in stock</li><li style="font-size: 14px; text-align: left;">You can switch out the item for one with equal cost, for lower cost and get a refund for the difference or for a higher cost to which we will send an invoice for you to pay before the order can be fulfilled.</li></ul>We understand the frustration of not getting the products you want when you need it and we are here to help find a solution that works best for you. <div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

Why is there an item missing from my order?

Click here for more information on picking the right hanger

<div data-block="true" data-editor="6i5a1" data-offset-key="97qnp-0-0" id="isPasted"><div id="isPasted">By choosing the right size hanger, you&#x2019;ll extend the life of your garments and maintain their shape and quality.&#xA0;Kirby Allison&#x2019;s Luxury Garment Hangers are tailored for various clothing types, from heavy suits to delicate sweaters.&#xA0;Here&apos;s a breakdown of the available hangers and how to choose the right size for each:</div> <a href="https://www.kirbyallison.com/collections/hangers-mens-hangers-suit-jacket-hangers-for-men" rel="noopener noreferrer" target="_blank">Luxury Wooden Jacket/Suit Hangers</a>These hangers are designed for structured garments like suits, jackets, and coats, offering broad shoulders that support the garment&#x2019;s natural shape.<ul><li style="font-size: 14px;">Available Sizes: 15.5&#x201D;, 17&#x201D;, 18.5&#x201D;, and 20&#x201D;</li><li style="font-size: 14px;">Choosing the Right Size: The size of the hanger should correspond to the width of your jacket&#x2019;s shoulders. Use the following guide based on your suit or jacket shoulder width:<ul style="font-size: initial;"><li style="font-size: 14px;">15.5&#x201D;: Best for smaller sizes, ideal for shoulder widths under 17&#x201D;.</li><li style="font-size: 14px;">17&#x201D;: Suitable for medium-sized jackets with shoulder widths of 17&#x201D;-19&#x201D;.</li><li style="font-size: 14px;">18.5&#x201D;: Perfect for larger jackets with shoulder widths of 19&#x201D;-21&#x201D;.</li><li style="font-size: 14px;">20&#x201D;: Designed for extra-large or bespoke jackets with shoulder widths of over 21&#x201D;.</li></ul></li></ul>These sizes ensure the jacket retains its form and prevents stretching or distortion at the shoulders. <a href="https://www.kirbyallison.com/collections/hangers-mens-hangers-trouser-pants-hangers-for-men" rel="noopener noreferrer" target="_blank">Luxury Wooden Trouser Hangers</a>These hangers are specifically designed to support trousers, featuring felt bars or locking mechanisms to prevent slipping and creasing.<ul><li style="font-size: 14px;">Choosing the Right Size: One size typically fits all for trouser hangers, as they are engineered to hold trousers securely without bunching or slipping.</li></ul> <a href="https://www.kirbyallison.com/products/sweater-hangers" rel="noopener noreferrer" target="_blank">Luxury Wooden Sweater &amp; Polo Hangers</a>These hangers are lighter and narrower than the jacket hangers, perfect for unstructured garments like sweaters, polos, and lightweight jackets.<ul><li style="font-size: 14px;">Available Sizes: 15.5&#x201D; and 17&#x201D;</li><li style="font-size: 14px;">Choosing the Right Size:<ul style="font-size: initial;"><li style="font-size: 14px;">15.5&#x201D;: Ideal for smaller, lightweight garments or knitwear with shoulder widths below 17&#x201D;.</li><li style="font-size: 14px;">17&#x201D;: Suitable for medium-sized garments with shoulder widths of 17&#x201D;-19&#x201D;.</li></ul></li></ul>These hangers offer gentle support without overstretching the fabric or causing misshaping. <a href="https://www.kirbyallison.com/products/luxury-wooden-shirt-hangers" rel="noopener noreferrer" target="_blank">Luxury Wooden Shirt Hangers</a>Shirts require hangers with narrower shoulders to prevent stretching but still maintain their form. Kirby Allison&#x2019;s shirt hangers come with a contoured shape to keep shirts looking crisp.<ul><li style="font-size: 14px;">Available Sizes: 15.5&#x201D; and 17&#x201D;</li><li style="font-size: 14px;">Choosing the Right Size:<ul style="font-size: initial;"><li style="font-size: 14px;">15.5&#x201D;: Ideal for smaller shirts and casual wear.</li><li style="font-size: 14px;">17&#x201D;: Great for larger dress shirts and formal wear.</li></ul></li></ul> Tips for Choosing the Right Hanger Size:<ul><li style="font-size: 14px;">Measure Your Garment&#x2019;s Shoulders: Use a tape measure to check the width across the shoulders of your jacket, shirt, or sweater. This will help match it to the closest available hanger size.</li><li style="font-size: 14px;">Consider the Garment&#x2019;s Structure: Structured garments, like suits and jackets, need broader support, while unstructured items can use narrower hangers.</li><li style="font-size: 14px;">Protect Your Investment: A properly sized hanger prevents stretching, sagging, and other damage, preserving the garment&#x2019;s fit and appearance for years to come.</li></ul>&#xA0;If your hanger is out of stock -&#xA0;<a href="https://help.kirbyallison.com/en-US/my-hanger-is-out-of-stock-866444" rel="noopener noreferrer" target="_blank">CLICK</a><a href="https://help.kirbyallison.com/en-US/my-hanger-is-out-of-stock-866444" rel="noopener noreferrer" target="_blank">&#xA0;HERE</a><a href="https://help.kirbyallison.com/en-US/my-hanger-is-out-of-stock-866444" rel="noopener noreferrer" target="_blank">&#xA0;</a>to see more of how our ordering process goes.&#xA0;</div><div data-block="true" data-editor="6i5a1" data-offset-key="at8g9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101418-898309c9-6118-4446-ae09-12bf6125b909-7f469db7-cdda-4b16-bcb8-4c6678db01f7.png" class="fr-fic fr-dii"> <h3 id="we-also-have-these-videos-from-our-youtube-that-go-more-in-depth-with-products-mentioned-in-their-descriptions">We also have these videos from our YouTube that go more in-depth with products mentioned in their descriptions</h3><iframe width="100%" src="https://www.youtube.com/embed/TG8-L0TeYto??feature=shared&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><iframe width="100%" src="https://www.youtube.com/embed/9XEJWMNQLgw??feature=shared&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><iframe width="100%" src="https://www.youtube.com/embed/VQwTIcPu9fE??feature=shared&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><iframe width="100%" src="https://www.youtube.com/embed/sL-z-K1EKXY??feature=shared&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><iframe width="100%" src="https://www.youtube.com/embed/bzH8So88ZXk??feature=shared&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><div id="isPasted"> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div>

Hanger Sizing

Click here to read more about our hanger ordering schedule

At Kirby Allison, we work closely with our manufacturer in Asia to ensure each hanger meets our high-quality standards. Since our hangers are custom-made in large quantities, the entire process&#x2014;from placing the order to receiving the finished product&#x2014;takes approximately 4-6 months. After production, the hangers are shipped to our Tennessee distribution center, where they are carefully processed and prepared for sale. <h3 id="the-manufacturing-process">The Manufacturing Process</h3>Each batch of our Luxury Garment Hangers begins with our trusted manufacturer, located in Asia. We place orders in large quantities to minimize production costs and ensure we have a sufficient supply of each size and type of hanger. However, it can be challenging to predict which products will sell out fastest, which sometimes leads to temporary stock shortages. Once the order is placed, production begins, and the manufacturer follows our exacting specifications to craft each hanger to perfection. This stage alone can take several months, depending on the complexity of the order and the production schedule. <h3 id="shipping-and-processing">Shipping and Processing</h3>Once the hangers are completed, they must be shipped to our distribution center in Tennessee. International shipping adds another layer of time to the process. Typically, shipments travel by sea, which adds several weeks to the timeline. Upon arrival in the U.S., the hangers are processed through customs before being sent to our warehouse for distribution. Our team in Tennessee inspects each shipment to ensure it meets the highest quality standards before making them available to our customers. <h3 id="impact-of-recent-port-strikes">Impact of Recent Port Strikes</h3>Unfortunately, port strikes on the West Coast have affected the timing of our current shipment. These strikes have caused delays in the unloading and processing of shipments, extending the restocking time beyond the usual 4-6 months. We understand how frustrating this can be, especially when you&apos;re eagerly awaiting our hangers, and we appreciate your patience. <h3 id="stay-updated-with-notify-me-when-available">Stay Updated with &#x201C;Notify Me When Available&#x201D;</h3>Since restocking can take some time, we encourage all customers to take advantage of our &#x201C;Notify Me When Available&#x201D; feature on the product page. By signing up, you&apos;ll receive an email the moment your desired hanger is back in stock, so you won&#x2019;t miss the opportunity to purchase it.While we can&#x2019;t provide an exact restock date due to the variables involved in production and shipping, this feature ensures you are the first to know when the hangers are available again. We appreciate your understanding and your continued support of Kirby Allison as we work hard to provide you with the finest garment care products!<div id="isPasted"> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div>

My hanger is out of stock!

Click to read more about our out of stock items

If you&apos;re looking to find out the availability of an out-of-stock item, unfortunately, we don&apos;t have a quick answer for you. For many of our items, the restocking process is currently manual and takes time especially with our handmade items like our hangers.&#xA0;With that said, the best action we recommend for keeping tabs on product that is out of stock is to visit the product page and click the&#xA0;&quot;Notify Me When Available&quot;&#xA0;button.&#xA0;This action will:<ul><li style="font-size: 14px;">Enhance the likelihood of a faster restock.</li><li style="font-size: 14px;">Ensure you receive a notification when the item is back in stock.</li></ul>Please note: if items are showing as out of stock, we are in fact planning to restock that item. If anything is being discontinued, it will be noted on the product page until we run out, after which that listing will be taken down.&#xA0;<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

When will the item I'm interested in be back in stock?

<h2 id> </h2><h2 id="yes-we-can-take-your-order-over-the-phone-if-you-are-finding-difficulty-with-the-website-please-dont-hesitate-to-call-us-toll-free-at1-800-495-3201-our-normal-business-hours-are-monday-thru-friday-from-900-am-to-500-pm-cst-if-you-call-and-we-do-not-answer-please-either-send-customer-service-an-email-or-leave-a-message"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Yes, we can take your order over the phone if you are finding difficulty with the website. Please don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send Customer Service an email or leave a message.</h2>Please Note:&#xA0;We will need to confirm your customer information and can either take your card information online or send you an invoice!<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> </div></div>

Can I place an order over the phone?

Click to read more about our Dallas Warehouse and how to schedule a pickup

<div data-block="true" data-editor="d2id9" data-offset-key="mn2e-0-0" id="isPasted">We have no official retail or storefront, however, you&apos;re welcome to stop by to pick up your order if you&apos;re in town!&#xA0;We don&apos;t have a great process set for placing orders in-house so we recommend you place your order online ahead of time we can get it pulled for you by the time you get here.&#xA0;Pickups otherwise will be fulfilled in 1-2 days. &#xA0;Our address is:&#xA0;</div><div data-block="true" data-editor="d2id9" data-offset-key="etm47-0-0"> </div><div data-block="true" data-editor="d2id9" data-offset-key="7c7u2-0-0">Hanger Project</div><div data-block="true" data-editor="d2id9" data-offset-key="ckiju-0-0">2322 Irving Blvd&#xA0;</div><div data-block="true" data-editor="d2id9" data-offset-key="dro8c-0-0">Dallas, TX 75207 There is no sign with our name but to the left of our front door there is our signature cannon logo. Please let us know when you plan on stopping by (preferably a few hours notice) so we know when to expect you and can make sure someone is available to receive you.&#xA0;Our door remains locked at all times for our employees safety.<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div></div>

Do you have a brick & mortar retail or physical storefront?

<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">As the website popup promotion states: upon new customers signing up for the Newsletter the 10% Welcome Series discount is eligible for your first purchase (must be $150 or more in your shopping cart subtotal). If this is true in your case and your code is still not applying for any reason then call us toll-free at&#xA0;1-800-495-3201&#xA0;to get your code fixed or shoot us an email at <a data-fr-linked="true" href="mailto:Customerservice@kirbyallison.com">Customerservice@kirbyallison.com</a>. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST.<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Promotional codes are not available via Customer Service. Please sign up for our newsletter.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately only one promotional code can be used at a time. Promotional codes are only good on new orders and may not be applied to previously placed orders. Promotional codes cannot be used to purchase Gift Cards.Please note:&#xA0;We do not offer free shipping nor can we guarantee a discount based on quantity for any reason. For Wholesale Inquiries&#xA0;about discounts or availability please reach out to <a data-fr-linked="true" href="mailto:Customerservice@kirbyallison.com">Customerservice@kirbyallison.com</a>. <div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> </div></div>

Do you offer any discounts or promotional codes?

Click to read more about why creating an account is helpful

<h2 id="creating-an-accountgives-you-access-to-all-previous-orders-and-prevents-you-from-having-to-enter-billing-and-shipping-information-each-time-you-place-an-order-in-addition-you-can-keep-track-of-all-customer-service-inquires-in-one-place">Creating an account<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.</h2> You can always reach out to us to update your contact information or to find specific information about your orders at any time!<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

Why should I create an account?

Click to read more about what to do after your order is already placed

<h2 id="yeswe-can-offer-a-price-adjustment-within-3-days-of-your-original-purchase-in-the-form-of-a-store-credit">Yes!&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We can offer a price adjustment within 3 days of your original purchase in the form of a store credit.&#xA0;</h2><h2 id="exclusions-apply-to-clearance-items-site-wide-sales-and-discounts-black-friday-and-cyber-monday"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cyber Monday.&#xA0;</h2> <span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note:&#xA0;Kirbyallison.com reserves the right to refuse a price adjustment.<div id="isPasted" style="text-align: center;"><div> <img src="https://attachments.gorgias.help/JWjXVxG3VaLxDvMq/hc/z8QbV2P5oe7ogePy/2024101120-d052ea61-4b5a-492a-8560-a1334940bf02-08bbd6cd-8819-4500-94c3-930d05317bc5.png" style="width: 300px;" class="fr-fic fr-dii"> Don&#x2019;t hesitate to call us toll-free at&#xA0;1-800-495-3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send an email to Customerservice@kirbyallison.com or leave a message.</div></div>

I noticed an item I ordered is now on sale, can I get a price adjustment?

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