Changing my order (adding or removing items, address changes or cancellations)Updated 20 hours ago

You must contact us immediately after placing your order. Once an order has been fulfilled and shipped, it is not possible to adjust or cancel. After-hours requests are addressed the next business day.

Adding or Removing Items: If the order has not been fulfilled, items can be added or removed. Added items must be paid for promptly or they will ship separately with a new shipment charge. Removed items are refunded only if fulfillment has not begun. Once fulfilled, unwanted items must go through the normal return/exchange process.

Canceling an Order: You may request to cancel your order at any time before it has been fulfilled. Orders are typically fulfilled on the next business day, although Express orders may be fulfilled the same business day.

Once a shipping confirmation email with tracking information has been sent, your order is considered fulfilled and can no longer be cancelled. We will make every effort to stop a shipment before it is collected by the carrier, but we cannot guarantee cancellation once fulfillment has begun. USPS shipments are generally not scanned upon pickup and may not receive their first scan until they reach a sorting facility, making it difficult to determine whether a package can still be intercepted.

EU Right of Withdrawal: Customers located in the European Union may exercise their statutory Right of Withdrawal where applicable. Our 30-day return policy for unused, non-final-sale items satisfies or exceeds the applicable withdrawal period provided under EU consumer protection laws. If an order cannot be cancelled due to fulfillment then the return can be accepted for any reason if unused and sent back at customer expense. If package is still in transit then customer can request return to sender via Fedex customer service.