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KirbyAllison.com

KirbyAllison.com Help Center

Who We Are & What We Stand For

Changing my order (adding or removing items, address changes or cancellations)

Why is there an item missing from my order?

Hanger Sizing

My hanger is out of stock!

When will the item I'm interested in be back in stock?

Can I place an order over the phone?

Do you have a brick & mortar retail or physical storefront?

Do you offer any discounts or promotional codes?

Why should I create an account?

I noticed an item I ordered is now on sale, can I get a price adjustment?

Presidential Shoe Shine Service

High Shine Shoe Service

Presidential Suede Shoe Service

Shoe Shine & Repair Services

How much does shipping & handling cost?

When will my order ship?

How can I track my order?

International Shipping

Does Kirbyallison.com ship on holidays?

Does Kirbyallison.com ship to freight forwarding companies?

Does Kirbyallison.com ship to Armed Services Addresses?

How long does it take to ship shoes to us for a shoe shine?

Shipping & Delivery

Full Return Policy

Exchange/Return

What Is Redo?

Hanger Warranty

Return Form

Returns

Are you bringing back recrafting services?

What is the best way to get started caring for my shoes?

Which brush should I use for my shoes?

How regularly should I use shoe care products (Renovateur, cream, wax, etc.)?

How to Maintain and Renew a Mirror Shine on Your Shoes

Which Chamois will work best for my shoes?

What should I use to restore the edges of my shoes?

Why is there a white residue on my shoes after applying conditioner?

What polish/conditioner should I use for hand-painted shoes?

How to soften leather shoes (within reason)

What products should I use to take care of sneakers? (White, leather or otherwise)

What Color Shoe Polish Should I use?

Common Shoe Care Questions

What do I need to start caring for my suede shoes?

When should I use a pig bristle brush vs crepe or boar bristle brush? (On Suede)

Suede Care

Choosing the Right Shoelaces for Your Dress Shoes

Why Shoe Trees Are Essential for Maintaining Your Shoes

Which Insole is right for me?

Shoe Accessories

When is it appropriate to use Saphir Saddle Soap?

Dyeing & Stripping Leather

Which Chamois will work best for me?

How to soften leather (shoes or bags)

Can your polishes and waxes be used on faux leather?

Caring for Leather bags and briefcases

Caring for Exotic Leather (alligator, ostrich, deer or lizard)

Caring for Sharkskin leather

How to Clean and Condition Your Leather Jacket

Leather Care

What is the best brush to use for suits, overcoats, mackinaw jackets, etc?

How many shirts can the garment storage box hold?

Garment Care

Do I need to be at home when my ordered lighter arrives? Do you ship lighters and butane internationally?

Do you value and buy vintage lighters?

Lighters

Is it best to have all of your body products the same scent?

Comparing Synthetic and Natural Badger Shaving Brushes

Wet Shaving

Other fabrics for ties and for what seasons

How to Clean a Tie

What is the width of your ties?

Caring for your new Sovereign Grade Braces

Ties & Braces

Product Information

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Click here for more information on our shipping and delivery process

Click here for more information on our return process and policy

Click here for more information on our products

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