International ShippingUpdated a year ago
Kirbyallison.com can ship to almost any address in the world. Unfortunately due to issues with customs we do not ship to the following countries: Mexico, Greece, Russia or Indonesia.
To estimate shipping, please add desired products to your shopping cart and enter the destination country, state/province, and postal code, then click "Get a Quote." Our shopping cart is able to accurately estimate international shipping charges. Customer Service does not provide shipping quotes. Customs and duties are the responsibility of the customer. Please note that it is the responsibility of the customer to know what products can and cannot be imported into the destination country. We suggest that you contact your local customs office for additional information.
We ship all international orders via USPS or FedEx. Transit time can be anywhere from 7 to 21 days with USPS. Please note that for all USPS orders, there is limited tracking visibility after packages leave the United States. Should you have any specific questions regarding our International Shipping policies, please contact Customer Service. For high-value or time-sensitive shipments, we exclusively recommend shipping internationally via FedEx. Unfortunately, once a shipment leaves our warehouse, we have no control over transit or delivery time. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
If you have not received your package within 21 days, please contact Customer Service for further assistance. Please note that a claim cannot be filed with USPS or FedEx until 30 days after the package is accepted at the origin sort facility. The carriers require us to wait this full time-frame before processing any type of replacement shipment or merchandise refund.
If a package is rejected by customs, Kirbyallison.com will issue a refund to the customer minus any fees associated with getting the package back. No shipping costs will be included in the refund amount. A refund can only be issued if the package is received back within 60 days of the purchase date. Abandoned packages or packages that will incur fees exceeding the amount paid for the products (not including shipping costs) are not eligible for refunds. Kirbyallison.com reserves the right to change international shipping methods and/or carriers at our discretion based on the amount paid by the customer and the variable rates charged by the carriers.