Why is there an item missing from my order?Updated 4 months ago

If you find that your order is missing an item yet the picking ticket (itemized receipt) shows the item with a quantity of 0 - then your item is most likely on backorder.

This means your item is normally in stock but is currently hasn't arrived from the manufacturer into our warehouse!

Your options are:

• You can wait for them to come back in stock
• You can refund them and order them later when they are back in stock
• You can switch out the item for one with equal cost, for lower cost and get a refund for the difference or for a higher cost to which we will send an invoice for you to pay before the order can be fulfilled.

We understand the frustration of not getting the products you want when you need it and we are here to help find a solution that works best for you.