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Shipping & Delivery

How much does shipping & handling cost?

Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level. Our shopping cart is able to accurately estimate shipping charges. To

When will my order ship?

Orders placed Monday - Friday with in-stock items will be shipped out within one business day. Orders placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 1 - 2 business days. Additional processing time m

How can I track my order?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and the selected carrier. To track the order, click on the tracking number located in the e-mail

International Shipping

Kirbyallison.com can ship to almost any address in the world. Unfortunately due to issues with customs we do not ship to the following countries: Mexico, Greece, Russia or Indonesia. To estimate shipping, please add desired products to your shopping

Does Kirbyallison.com ship to freight forwarding companies?

Kirbyallison.com does NOT ship to freight forwarders. Orders that have freight-forwarding shipping addresses will be canceled and refunded without prior notice. If an order going to a freight forwarder slips through our address screening, note the fo

What if my address is wrong or I am unable to receive my package at time of delivery?

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address. If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a n

Does Kirbyallison.com ship on holidays?

Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates:. New Year's or Observed Day. Memorial Day. Independence Day. Labor Day. Thanksgiving Day. Christmas or Observed Day

Does Kirbyallison.com ship to Armed Services Addresses?

Please note that in order to qualify for this shipping, one of the following "States" must be selected in your shipping address:. Armed Forces Africa. Armed Forces Americas. Armed Forces Pacific. Armed Forces Europe. Armed Forces Middle East. Armed F

Does International Shipping Included Customs, Dutes and Taxes?

Customs, duties, and all fees associated with international shipping are the responsibility of the customer. Please note that it is the responsibility of the customer to know what products can and cannot be imported into the destination country. We s

How long does it take to ship shoes to us for a shoe shine?

Thank you for your questions. The time it takes to ship your shoes to us for shining will depend on the method you choose to send the shoes. If you opt to use our FedEx shipping label it should only take a few business days. Once the shoes are receiv

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