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Full Return PolicyUpdated 3 months ago

To start the return process, go to our Returns Portal

Return Policy

At Kirby Allison, we strive to ensure you’re satisfied with all your purchases. However, we understand that sometimes you may need to return a purchase.

Except for sale items, you have 30 days to return an item for a refund to the original payment method and 60 days for exchanges or store credit (from the date of purchase). 

Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.

Re:do Returns: 

  • Customers now have the option to pay $0.98 at the time of purchase to later qualify for free unlimited returns on that order within the allowed timeframe. 
  • Didn’t checkout with Re:Do? You can either use your preferred carrier* or you can still use our return portal below and purchase a discounted FedEx return label saving you time and money!

Return Steps:  

  1. Start your return HERE and enter your order confirmation number and email/zip code
  2. Select which items you would like to return and your preferred refund method 
  3. If you checked out with Re:do, your return is covered! Otherwise, you can purchase your label within our Returns Portal for a one-time fee (will vary based on weight and dims of package)
  4. Print your label and attach it to the top of the package, then drop it off at any FedEx location

*If you selected our self-service option, please include your completed return form in your package and return it to the address below:

2322 Irving Blvd
Dallas, TX 75207

Please note the following requirements to our return policy:

  • We require a 15% restocking fee on all returns (or hanger exchanges) over $500.
  • Shipping charges on orders that have already shipped are non-refundable.
  • Unidentified returns, returns without a completed Return Form, or those received outside of the return policy timeline will be returned to the sender at the sender’s expense or donated to a local charitable organization without refund or exchange. 
  • Personal items such as facemarks and socks (once worn) are final sale. No exceptions. 
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Items that we personalize or finish to your specifications are not eligible for return or exchange.

*Please allow 10 business days for your return to be processed from the date we receive it. You can still shop while you wait for your refund to be issued. Refunds and store credit will be issued net of return costs when applicable. Unapproved items will be returned at your expense.

Please email us at [email protected], call us at (800) 495-3201, or chat with us on our website if you have any questions or need assistance.

Sometimes the return slip gets lost...

Discounts and Promotions

For any kind of sale, holiday promotion, or otherwise, discounts may not be stacked. If your promotion code is not working, please make sure to check that it is not being overturned by an existing discount rule before contacting Customer Service.

International Returns

International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund customs and duties on international orders under any circumstance except for company error.

Hanger Exchanges

We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Please use the Return Form to specify which hanger size you need to exchange for and contact Customer Service for a return label.

Perfect Fit Guarantee applies to customers within the continental U.S. only.

We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However, we do reserve the right to not send out replacements.

Damaged, Missing or Incorrect Merchandise

We take every precaution to package orders as carefully as possible to minimize the possibility of packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact Customer Service within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.

International customers will receive a refund for damaged or missing items.

We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.

Sale Item Return and Exchanges

All sales are final on reduced and promotional-priced merchandise. No returns or exchanges will be honored.

Black Friday and Cyber Monday promotional and doorbuster items are final sale.

Exceptions apply on certain items marked as such. Exchange exceptions (marked as such on the product page) MUST be for the SAME item in a different size and/or color. Please inquire with customer service to ensure there is stock on exchangeable items. Refunds/store credit will NOT be granted on exchange exception sale items if an exchange is not able to be made.

Special Projects

Special Project items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by the customer. Orders must be canceled before production to qualify for a deposit refund. Please contact customer service for more details.

All Gift Cards are FINAL SALE and cannot be refunded. 

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