Full Return PolicyUpdated 2 days ago

If your order arrives damaged, incorrect, or missing items, see Damaged, Missing & Incorrect Items below, we can resolve those with a refund, store credit, or replacement.

You have 30 calendar days from the date of purchase to return eligible items for a refund or exchange.

Returned items must

• Be unused, with tags attached
• Be in original packaging
• Show no signs of wear
• Not have a shipping label placed directly on the item's own packaging (e.g. a shoetree box)

Signs of usage we look for

• Scratches on cigar accessories
• Wrinkles in ties or bowties
• Scuffs or dents on hangers
• Toe marks on insoles

Items damaged in transit due to poor packaging or handling will be rejected and shipped back to you. We do our best to accept all returns, but ask that items come back to us the way you received them.

Contact Customer Service within 3 days of delivery if you receive damaged, missing, or incorrect items. Items returned without reporting damage first will be shipped back to you.

We may ask for photos of the items and packaging, or request the damaged merchandise be returned.

Missing add-on items

Add-on items selected after checkout don't always sync with your order. If one is missing, let us know and we'll ship it out right away.

International customers

If an order-preparation error is confirmed, we may offer a refund, store credit, or replacement. Once a replacement is issued, a refund is only possible if the original item is returned as a standard international return at the customer's expense.

• Accepted for refunds only, no exchanges.
• Customs, duties, and return shipping are not refunded.
• Free replacements are considered final sale.

Order-preparation errors are handled under Damaged, Missing & Incorrect Items above.

Under the EU Consumer Rights Directive, you may withdraw from many contracts within 14 days of receiving your order, without giving a reason.

• Per Article 14(1) of Directive 2011/83/EU, customers cover the cost of return shipping. A prepaid label is available through our withdrawal portal; its cost is deducted from your refund.
• Refunds are issued within 14 days of receiving your cancellation notice, or, if later, once we've received the goods or you've shown proof they were shipped back to us.
• Exceptions include digital products, perishable goods, sealed personal hygiene products, and personalized items, per Article 16 of Directive 2011/83/EU.

Click here to exercise your right of withdrawal.

Selected the wrong hanger size? Contact us within 30 days to arrange a standard return or exchange. US customers should submit requests through the Returns Portal; international customers aren't eligible for exchange.

Because our hangers are wood, slight variation in stain and natural burls should be expected; these are a normal part of the material, not a defect.

• All sale, reduced, and promotional-priced items are final sale.
• Black Friday and Cyber Monday items are final sale.
• Items marked exchange-only may be exchanged for the same item in a different size or color if available. If an exchange can't be completed, no refund or store credit will be issued.

Vintage lighters, sold in partnership with 421 Lucy Lighter in Italy, include a one-year functional warranty beginning once the 30-day return window closes. The warranty covers functional issues that prevent proper operation; it does not cover wear from regular use, cosmetic imperfections, or damage from improper handling.