How long do I have to return an item?Updated a year ago

Except for sale items, you have 30 days to return for a full refund (excluding shipping) and 60 days for exchanges (from the date of purchase). Shipping charges on orders that have already shipped are non-refundable. Unidentified returns, returns without a completed return form, those received outside of the return policy timeline, or not eligible for a return will be held for thirty days pending customer instructions for return at the customer's expense. After 30 days they may be donated to a charity without refund or exchange.

All returned merchandise must be unused, in re-sellable condition, and with all Kirbyallison.com/original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted. Shoes should be worn on a carpeted surface to prevent sole scuffs. Boxers, briefs, and swimwear should be tried on over underwear. Merchandise that is used, unsellable, or does not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense without refund or exchange.

Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.