When you opt-in for Redo at checkout, your return shipping label is included, allowing you to. return any item(s) in your order for an exchange or store credit for FREE. If you decide not to buy Redo or if you prefer a full refund, you can still retu

When you opt-in for Redo at checkout, your return shipping label is included, allowing you toreturn any item(s) in your order for an exchange or store credit for FREE.If you decide not to buy Redo or if you prefer a full refund, you can still return your items, butyou will be responsible for the cost of the return shipping label.All returns are subject to the guidelines outlined in our Return Policy.

What Is Redo?

We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $0.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or sto

We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $0.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.If you choose not to buy Redo, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label.Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.*Restocking fees may still apply.

What is Free Returns via Redo?

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Redo Return Policy & Shipping Protection

Can standard Wellington shoe trees be used for boots?

What polish/conditioner should I use for hand-painted shoes?

Can your polishes and waxes be used on faux leather?

Regarding shaving, is it best to have all of your products (shaving soap, aftershave, and perfume) the same scent, or is is acceptable for each of them to have different scents?

Allen Edmonds Polish Recommendations

Carmina Shoe Polish Recommendations

What Color Shoe Polish Should I use?

Shoe Edges

Chamois

Why is there a white residue on my shoes after applying conditioner?

When should I use mink oil or Dubbin vs Renovateur?

Shoe Care 101

Are you bringing back recrafting services?

Repair Services

Presidential

High Shine

Shoeshine Services

Shoe Shine & Repair Services

Which products do you recommend for sharkskin?

Is Pommadier Cream Polish safe to use on exotic leather shoes?

Exotics

When should I use a pig bristle brush vs crepe or boar bristle brush?

Suede Care

How often should I use Renovateur, cream, wax, etc.?

When is it appropriate to use Saphir Saddle Soap?

Shoe Cleaning

What Saphir products do you recommend using on deerskin or delicate leather?

Delicate Leather

Garment Care

Full Return Policy

Exchange/Return

How long do I have to return an item?

When should I expect my refund or exchange?

Can international orders be returned?

Can hangers be returned?

What should I do if an item is damaged, missing, or incorrect?

Can sale items be returned?

Can special project or custom items be returned?

Can gift cards be returned?

Hanger Warranty

How can I get a return slip?

Returns

Do you have a brick & mortar retail or physical storefront?

How do I place an order?

Can I place an order over the phone?

How do I reach Customer Service?

Do you offer any Promotional Codes?

Why should I create an account?

I forgot to add a product in my order. How do I add this item?

Where are you shipping from?

I noticed an item I ordered is now on sale, can I get a price adjustment?

Entered wrong shipping address

How long are gift card/store credits valid?

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How much does shipping & handling cost?

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International Shipping

Does Kirbyallison.com ship to freight forwarding companies?

What if my address is wrong or I am unable to receive my package at time of delivery?

Does Kirbyallison.com ship on holidays?

Does Kirbyallison.com ship to Armed Services Addresses?

Does International Shipping Included Customs, Dutes and Taxes?

How long does it take to ship shoes to us for a shoe shine?

Shipping & Delivery

Do you have any pocket watch recommendations?

Badger Brushes

What necktie fabrics would be a good alternative to silk in terms of formality & drape?