Shoe Service Help PageUpdated an hour ago
Jump to
Everything you need to know about our mail-in shoe care services: how the process works, which service is right for your shoes, and what to expect for turnaround and rush requests.
Choosing a Service
Not sure which service fits your shoes? Here's how they compare.
| Service | Best for | Includes | Does not include |
|---|---|---|---|
| Presidential Shoe Shine | Shoes with dullness, uneven color, or heavy polish buildup that need a full reset. | Cleaning to remove old polish and buildup, conditioning and rehydration, edge/heel refinishing, wax shine to your selected level. | Structural repair or full restoration. |
| High Shine | Well-maintained shoes that just need a professional shine. | Brushing, cream polish for color refinement, wax finish to your selected shine level. | Deep cleaning, stripping old polish, or corrective work. |
| Presidential Suede | Suede or nubuck that's dirty, faded, or uneven in color. | Deep cleaning that preserves the natural nap, conditioning spray, protective waterproofing, edge/heel finishing. | Creams or waxes (never used on suede), structural repair, or restoration of heavily damaged suede. |
Presidential Shoe Shine Service
Our most popular service. Performed using the same technique featured in Kirby's Presidential Shoe Shine video. A full reset for smooth leather shoes: old polish and buildup are removed first, so the leather can be properly conditioned and restored before a new finish is applied.
High Shine Shoe Service
A traditional hand-polished shine using the finest Saphir products. If your shoes need deep cleaning or conditioning instead please note that this service will not address it but only do a shine on top of it.
Presidential Suede Shoe Service
Designed exclusively for suede and nubuck using professional-grade Saphir products; traditional creams and waxes are never applied. Smooth leather shoes should be serviced through Presidential Shoe Shine or High Shine instead, this service is suede-only.
Preparing Your Shipment
Once you've paid for your service, your order confirmation email links to your service page, where you can:
- Print your service form
- Create your prepaid FedEx shipping label (if selected), or find our shipping address if you'd rather ship your shoes yourself
- Review packing instructions
Be sure to click the link in your order confirmation and if you did not receive it then reach out to customer service as there is a change your email was input incorrectly.
Turnaround Time
Once your package arrives, it's logged and placed in our working queue; shoes aren't opened or evaluated immediately. Work begins once your order reaches the front of the queue, based on the condition and needs of each pair.
Every order is handled personally by a single master shoeshine specialist, and many orders include multiple pairs, so total turnaround from delivery to return shipment can take up to four weeks. The specialist will reach out directly if more information is needed before proceeding.
Rush Service
Rush service is available for an additional $20 per pair, prioritizing your order ahead of the standard queue; work begins as soon as your shoes are delivered.
When paying, mention "RUSH FEE" and your order number so the specialist knows which box to open early. Cash payment inside the box is also accepted, just let us know in advance so we know to open it ahead of the queue. Once payment is confirmed, we'll move your order up right away.